Meghan Markle’s Apology for Missing As Ever Products
Meghan Markle’s As Ever continues to face distribution challenges.
Us Weekly ordered several products from Meghan’s June launch, but upon arrival, the apricot spread was not included. However, they did receive the flower sprinkles from her summer launch.
After reaching out to customer service about the missing item, they received a sincere apology.
“Due to high demand, we are currently unable to fulfill your order for the apricot spread. You will receive a refund for this item by the end of the week,” the email stated. “Additionally, we want to inform you that when the apricot spread is back in stock, you will be the first to receive it at no cost.”
The communication was sent “on behalf of the As Ever customer service team” and expressed gratitude for the customer’s support.
“If you have any questions, please reach out to our customer service team at Info@AsEver.com. Thank you for your understanding,” the email concluded.
Many social media users reported receiving similar messages. Us Weekly has contacted Team Sussex for further insights.
This isn’t the first instance where Meghan’s As Ever team has had to send customer service emails regarding missing products.
In April, Meghan addressed As Ever customers who ordered the brand’s limited edition honey but did not receive it.
“What a whirlwind this week has been!” she noted, based on screenshots shared on social media. “Thank you for your support; it truly means so much to me.”
The issue was attributed to “overselling,” as explained in Meghan’s earlier note.
“Please understand that the team worked diligently in every department and felt just as disheartened by the situation,” she added. “I recognize it’s not a substitute for the limited edition item you were eager for (and I would feel the same way!), so I would like to promise you something else. With our next limited edition item release, you won’t just be notified first … you’ll be the first to receive it.”
Us later found out that the problem arose as orders significantly exceeded inventory due to an overwhelming response to As Ever. After the honey sold out, only a limited number of orders were accepted on the site, and the company offered refunds plus an item of the customer’s choice.
